Sol777 Privacy Policy – Protecting Your Data

1Introduction and Data Controller

This Privacy Policy describes how Sol777 ("Platform", "we", "our") collects, uses, stores, shares, and protects the personal data of users ("Player", "you") who access and use the services available at sol777.best — including Sports Betting on Brazilian football (Brasileirão, Copa do Brasil, Libertadores), e-sports, live casino, slots, and crash games.

Sol777 acts as controller of personal data of its users, pursuant to the Brazilian General Data Protection Law (LGPD – Law No. 13,709/2018). This means we are responsible for making decisions about the processing of personal data collected during use of the platform.

By creating an account on sol777, you confirm that you have read and understood this Privacy Policy. We recommend reading this document in full and, if you have any questions, contacting our support team before completing your registration.

2Data We Collect

Sol777 collects personal data at different points during your interaction with the platform. The categories of data and when they are collected are outlined below:

• Registration data: full name, CPF, date of birth, email address, Brazilian mobile number, and residential address. This information is provided directly by you at registration and is required to create your account;
• KYC verification data: photo ID (RG, CNH, or passport), proof of address, and, where applicable, proof of ownership of the payment method. Collected during the identity verification process;
• Financial data: history of deposits and withdrawals made in BRL (R$), payment methods used (Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago, TED transfer), and the amount and date of each transaction. Card details are not stored by Sol777;
• Betting and gaming data: full betting history across football, e-sports, casino, and other Sol777 products, including amount, market, outcome, and date/time of each bet;
• Platform usage data: IP address, device type and browser, operating system, pages visited, session duration, and actions taken within the platform;
• Communication data: messages exchanged with support via chat, email, or other channels, including content and date/time of each interaction;
• Cookies and similar technologies: information collected automatically through session cookies, analytics cookies, and tracking pixels, as detailed in Section 6 of this Policy.

3How We Use Your Data

The data collected by Sol777 is used exclusively for the following purposes:

• Account creation and management: verify your identity, create and maintain your active account, process profile changes, and manage access to the platform;
• Financial transaction processing: receive deposits via Pix, boleto, credit/debit card, PicPay, Mercado Pago, or TED bank transfer, and process withdrawals via Pix to the bank account linked to your CPF;
• Betting and casino services operation: place and settle bets on football (Brasileirão, Copa do Brasil, Libertadores), e-sports (CS2, League of Legends, Valorant, Free Fire), live casino, slots, and crash games;
• Fraud prevention and security: identify and block suspicious activity, prevent money laundering, detect the use of multiple accounts, and protect the integrity of the platform and its players;
• Compliance with legal obligations: comply with requests from competent authorities, fulfill obligations under the LGPD, anti-money laundering regulations, and other laws applicable to the betting industry in Brazil;
• Player support: answer questions, resolve disputes, handle complaints, and provide personalized support via live chat or email;
• Authorized communications: send emails with information about your account, active bonuses, promotions, and platform updates — exclusively when you have authorized receipt;
• Platform improvement: analyze aggregated and anonymized usage patterns to improve the browsing experience, identify and fix technical issues, and develop new products.

4Legal Basis for Processing (LGPD)

Sol777 processes personal data only when there is an appropriate legal basis, as required by the General Data Protection Law (LGPD – Law No. 13.709/2018). The legal bases used are:

• Contract performance (Art. 7, V): processing required to perform the platform's terms of use, including handling deposits, withdrawals, and bets;
• Compliance with a legal obligation (Art. 7, II): processing required by law, such as maintaining financial records for tax purposes and responding to requests from authorities;
• Legitimate interest (Art. 7, IX): fraud prevention, platform security, and aggregated usage analysis for service improvement — always respecting the rights and expectations of data subjects;
• Consent (Art. 7, I): sending marketing communications and promotions. You may withdraw this consent at any time by contacting Sol777 support.

5Sharing Data with Third Parties

Sol777 does not sell players' personal data to third parties. Sharing takes place only in the following situations and with carefully selected partners:

• Payment processors: Brazilian payment gateways that process transactions via Pix, boleto bancário, credit/debit card, PicPay, and Mercado Pago. These partners receive only the data necessary to process each transaction and are subject to data protection agreements compatible with the LGPD;
• Game providers: live casino, slots, and crash game software providers. They receive anonymized session identifiers to operate the games, without access to the player's full personal data;
• Identity verification services: specialized KYC partners that assist with document validation. Data is transmitted in encrypted form and is not retained beyond what is necessary for verification;
• Competent authorities: when required by law, court order, or request from a competent Brazilian regulatory authority. sol777 notifies the player whenever legally permitted before fulfilling such requests;
• Infrastructure services: hosting and cloud computing providers used to operate the platform, under strict confidentiality and security agreements.

No identifiable personal data is shared with advertisers, brokers, external marketing platforms, or any third parties for commercial purposes without your explicit consent.

6Cookies and Tracking Technologies

Sol777 uses cookies and similar technologies to ensure the platform works correctly, improve the user experience, and analyze service performance. The types of cookies used are:

• Essential cookies: required for the platform's basic functionality, such as maintaining login sessions and securing transactions. They cannot be disabled without compromising your use of sol777;
• Analytical cookies: collect aggregated and anonymized information about how players use the platform — most visited pages, average session time, errors encountered. Used exclusively to improve the experience;
• Preference cookies: store personalized settings such as language, favorite sport, and interface preferences to speed up access in future sessions.

You can manage cookie preferences in your browser settings. Disabling essential cookies may prevent certain Sol777 features from working. The platform does not use cross-site tracking cookies for third-party advertising purposes.

7Data Security

Sol777 applies technical and organizational measures to protect players' personal data against unauthorized access, alteration, disclosure, or improper destruction. The key measures in place include:

• 256-bit SSL encryption: all communications between a player's device and sol777's servers are encrypted, including login, Pix deposits, withdrawals, and access to betting history;
• Secure storage: personal and financial data is stored on servers with access restricted by multi-factor authentication, continuously monitored by intrusion detection systems;
• No card data stored: full credit and debit card details are never stored on Sol777's servers. All processing is handled entirely by PCI-DSS certified payment gateways;
• Internal access controls: only staff with an operational need have access to players' personal data, subject to two-factor authentication and a full log of all accesses made;
• 24-hour monitoring: sol777's information security team monitors systems around the clock, with incident response protocols activated whenever any anomaly is detected.

In the event of a security incident that may affect players' data, Sol777 will follow the protocols required by the LGPD, including notifying the National Data Protection Authority (ANPD) and the affected data subjects within the legally required timeframes.

8Data Retention and Deletion

Sol777 retains personal data for as long as necessary to fulfill the purposes described in this Policy or to comply with legal obligations. The general retention periods are:

• Active account: all personal data and transaction history are retained for as long as the account remains active;
• After account closure: identification data and financial records are retained for up to 5 years to meet legal obligations, particularly accounting standards and anti-money laundering regulations;
• Support data: support history is kept for up to 2 years after the last contact;
• Cookie data: Session cookies are deleted when you close the browser; analytics cookies have a validity of up to 12 months.

Once retention periods expire, data is securely deleted or irreversibly anonymized. You may request early deletion of your data — subject to legally required minimum retention periods — through Sol777's support channel.

9International Data Transfers

Some of sol777's technology partners operate infrastructure outside Brazil — such as cloud computing services and casino game providers with servers in other countries. When this is the case, sol777 ensures that:

• Transfers are made only to countries or international bodies that offer a level of personal data protection adequate to the LGPD;
• Contracts with international partners include specific personal data protection clauses compatible with Brazilian legal standards;
• Sensitive financial data (such as transaction information via Pix, boleto, and card) is preferentially processed and stored on infrastructure located in Brazil.

Sol777 does not transfer data to jurisdictions that do not offer adequate protection, as assessed by the ANPD and under the criteria established by the LGPD.

10Your Rights as a Data Subject (LGPD)

The LGPD grants you, as the data subject whose personal data is processed by Sol777, the following rights, all of which can be exercised free of charge through our support channel:

• Access: request a copy of all personal data Sol777 holds about you, including how it is used and with whom it is shared;
• Correction: request the update or correction of any inaccurate, incomplete, or outdated information in your account;
• Anonymization or blocking: request that data which is unnecessary or processed in violation of the LGPD be anonymized or blocked;
• Portability: request the transfer of your data to another service provider, through a formal request and in the formats made available by Sol777;
• Deletion: request the deletion of data processed on the basis of your consent, subject to the minimum retention periods required by law;
• Consent withdrawal: withdraw at any time the consent given for receiving marketing communications and promotions, without affecting your use of the platform;
• Sharing information: obtain information about which public and private entities sol777 shares your data with;
• Objection: object to processing carried out on the basis of legitimate interest when you believe your rights take precedence.

To exercise any of these rights, please contact us at privacidade@sol777.best or via the live chat within the platform. Response times are up to 15 business days for access requests and 5 business days for all other requests.

11Minors

Sol777's services are intended exclusively for users aged 18 and over. The platform does not intentionally collect, process, or store personal data from minors.

Sol777's KYC verification process includes confirming the account holder's age through a photo ID. Any account identified as belonging to a minor will be immediately closed and the available real-money balance returned to the legal guardian, following verification.

If you believe a minor has created an account on sol777 or has had their data collected by the platform, please contact our support team immediately at privacidade@sol777.best so we can take the appropriate action.

12Changes to this Privacy Policy

Sol777 may update this Privacy Policy periodically to reflect changes in data processing practices, applicable legislation, or the services offered. When relevant changes are made:

• Active players will be notified by email at least 7 days before any changes take effect;
• The date of the most recent update will be displayed at the top of this page;
• For substantial changes that affect data subjects' rights, we may request fresh confirmation of acceptance before the changes take effect;
• The current version of this Policy will always be available on this page (sol777.best/privacy-policy).

Continued use of Sol777 after the effective date of any changes constitutes acceptance of the new terms. If you do not agree with the changes, you must close your account before the effective date.

13Contact and Data Protection Officer (DPO)

For any questions, requests, or complaints related to the processing of your personal data by Sol777, you can reach us through the following channels:

• Privacy email: privacidade@sol777.best – for exercising LGPD rights and formal requests;
• General support email: contato@sol777.best – for general questions about your account and platform services;
• Live chat: available inside the platform 24 hours a day, 7 days a week, in Brazilian Portuguese.

Sol777 has appointed a Data Protection Officer (DPO) responsible for overseeing the company's privacy practices and serving as the point of contact with the Autoridade Nacional de Proteção de Dados (ANPD). To reach the DPO directly, send an email to privacidade@sol777.best with the subject line "DPO Request".

If, after contacting Sol777, you believe your rights as a data subject have not been properly addressed, you have the right to file a complaint with the National Data Protection Authority (ANPD), as provided under the LGPD.